AASP/NJ tracking consumer insurance complaints, asks for industry help
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The Alliance of Automotive Service Providers of New Jersey (AASP/NJ) is requesting that any auto insurance complaints sent to the state’s insurance department be forwarded to an inbox the alliance has set up to track consumer experiences.
“Consumer experiences and complaints can provide insights into issues affecting New Jersey drivers, while also potentially indicating trends in business practices that should be examined,” President Ken Miller, AASP/NJ president, said in a release. “We have heard instances of these complaints getting filed with DOBI (New Jersey Department of Banking and Insurance), and we know they are being sent, but unfortunately, we have not seen the issues we know are occurring be addressed. At AASP/NJ, we felt it would be beneficial to receive forwarded copies of these complaints to also compile on our end, and eventually present to DOBI. As we work toward continued discourse with the department, we believe it will be helpful to have all of these complaints in one place, organized and readily available for further analysis and discussion by all stakeholders.”
Complaints regarding insurance practices and interactions that may negatively impact consumers and their quality, safety or timeliness of repairs can be forwarded to [email protected]
Collision repair facilities are urged to share this request with customers who have encountered claim delays, repair restrictions, steering, reimbursement disputes, parts-related concerns or other insurance-related challenges.
“We’re not only collecting experiences of ‘The job was worth $X but the insurer only paid $Y,’” adds Miller. “We want any complaint submitted to DOBI. We’re hoping that this data is helpful in painting a clearer picture of industry trends or pointing out disturbing business practices that are negatively affecting our industry members – and potentially compromising the safety of our customers. We want to know what the New Jersey repair community and their customers throughout the state are experiencing, so that we can take that information and present it to DOBI in order to seek resolution.”
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Photo courtesy of Tashatuvango/iStock
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Based in New York, Stephen Freeman is a Senior Editor at Trending Insurance News. Previously he has worked for Forbes and The Huffington Post. Steven is a graduate of Risk Management at the University of New York.