We also like to look at customer reviews when comparing car insurance providers to get some insight into how longtime customers feel about the coverage and level of customer service. Here are a few sample reviews to help you better compare Amica vs. USAA.
Positive reviews of Amica focus on satisfactory claims processing speed and outcome, as well as the professionalism of Amica representatives. Negative customer reviews highlight high prices and poor communication.
“I have always been pleased with response to my issues and claims. They are always very professional and pleasant to deal with when resolving a claim or any other issues. I would highly recommend this company to anyone who is looking for auto or home insurance coverage.”
– Ted via BBB
“Rates went up 100 percent in two years! We had no claims, no changes to [our] policy whatsoever. No notification. They say they sent packets in the mail, but we didn’t receive any and we didn’t agree in writing or verbally to any changes. Shopping around for a better company.”
– Sarka B. via BBB
Positive reviews about USAA car insurance revolve around good customer service, extended vehicle warranties, and good claims experiences. Negative reviews have to do with information missing from the website and unsupportive representatives during the claims process.
“I was in an auto accident with over $1 million in medical bills. USAA never once failed me.”
– Chad P. via BBB
“This company is awful. You will get a different person every time you call and a different answer to the same question from [everyone]. There’s also no notation of any conversation, so if you have to call back on an issue, whoever answers your call will have no idea what you’re talking about.”
– Claire S. via BBB
Both Amica and USAA offer opportunities for customers to get quotes online and over the phone. To assess each company’s quotes process, we turned to the J.D. Power 2021 U.S. Insurance Shopping StudySM, which measures customer satisfaction on prices, policy offerings, and distribution channels during the shopping process. Here’s how each company scored:
- Amica: 891 out of 1,000
- USAA: 902 out of 1,000
To determine who offers the best insurance claims satisfaction between Amica vs. USAA, we turned to another J.D. Power study: the 2021 U.S. Auto Claims Satisfaction StudySM. Amica came in second place among other insurers, while USAA tied in third with Auto-Owners Insurance.
- Amica: 895 out of 1,000
- USAA: 909 out of 1,000
Based on these findings, we can conclude that customers are largely satisfied with the quotes and claims processes for both Amica and USAA.
Based in New York, Stephen Freeman is a Senior Editor at Trending Insurance News. Previously he has worked for Forbes and The Huffington Post. Steven is a graduate of Risk Management at the University of New York.