Chubb’s home insurance policies are tailored to luxury homes, offering extended replacement cost, optional cash settlement, risk consultation and other perks as part of its Masterpiece program.
Chubb has the best J.D. Power customer satisfaction rating among top home insurance companies. Chubb also earned a good complaint rating from the National Association of Insurance Commissioners (NAIC). The NAIC Complaint Index rates insurance companies based on the number of claim-related complaints they get compared to their size.
As part of Chubb’s Masterpiece Renters insurance program, you get replacement cost personal property coverage and around-the-world rental car insurance.
Chubb customer service ratings
| Rating category | Chubb’s score | Segment average |
|---|---|---|
| Home insurance satisfaction (higher is better) | 688 | 640 |
| Home insurance complaints (lower is better) | 0.1 | 1.0 |
| Car insurance satisfaction | Not rated | Not rated |
| Car insurance complaints | 0.41 | 1.0 |
Sources: J.D. Power 2024 U.S. Home Insurance Study; National Association of Insurance Commissioners Complaint Index
Geared toward luxury homes, the Masterpiece program includes benefits like:
- Cash settlement: If your home is a total loss after a covered event, you can choose to get a cash payout rather than rebuild.
- Extended replacement cost: Chubb will pay to have your home repaired or rebuilt to its original condition, even if the cost goes over your policy’s dwelling coverage limit.
- Risk consultation: A risk consultation expert will visit your home to help you optimize your coverage.
Chubb also offers flood insurance, covering up to $15 million in total property coverage for flood damage.
Chubb’s average home insurance rate is $2,606 a year. This is 7% cheaper than the national average of $2,801 a year.
Homeowners insurance rates by company
Among states with data available for Chubb, Maine residents pay the cheapest home insurance rate of around $1,384 a year. Pennsylvania gets Chubb’s most expensive rate of $4,594 a year.
Chubb average rate by state
| State | Annual rate |
|---|---|
| California | $2,343 |
| Colorado | $2,614 |
| Connecticut | $3,774 |
| Florida | $2,294 |
| Georgia | $3,280 |
| Illinois | $2,444 |
| Maine | $1,384 |
| Maryland | $2,407 |
| Michigan | $2,464 |
| New Jersey | $1,441 |
| New York | $2,320 |
| Pennsylvania | $4,594 |
| South Carolina | $2,646 |
| Texas | $3,495 |
| Washington | $2,113 |
| Washington, D.C. | $2,083 |
Your own home insurance quote is based on many factors, including the:
- Age of the home
- Construction materials used
- Coverage limits and deductible chosen
- Extreme weather history in your area
Chubb offers many of the same home insurance discounts its competitors offer, as well as some geared toward luxury homes.
You may get a Chubb home insurance discount for:
- Storm shutters
- Gated communities
- New or renovated homes
- Residential sprinkler systems
- No recent claims
Chubb’s SafeLane program offers a discount for safe driving behaviors, such as braking and speeding habits. SafeLane may not be available in your state, so ask an agent about it when getting a quote.
Car insurance discounts by company
Chubb also offers a few other coverage perks, including:
- Pre-claim restoration: Chubb will pay for Original Equipment Manufacturer (OEM) parts to restore your car to similar condition after an accident.
- Guaranteed loss: Covers your vehicle for an amount you set with Chubb, regardless of depreciation.
Chubb’s Masterpiece Renters Insurance program covers your belongings at replacement cost. This means that after a fire or other covered event, Chubb will replace your belongings for however much it costs to get new.
Renters insurance usually replaces your personal property at actual cash value, which means claim payouts include depreciation.
Chubb’s Masterpiece program also covers car rental insurance across the globe if your liability limit is $1 million or more.
Methodology
The rates shown in this article are based on nonbinding quotes collected from Quadrant Information Services. Your rates may vary. Average rates were compiled from rates from 15 states and the District of Columbia.
The following coverages and deductible were used unless otherwise noted:
- $400,000 dwelling coverage
- $40,000 other structures
- $200,000 personal property
- $80,000 loss of use coverage
- $100,000 liability
- $5,000 medical payments
- $1,000 deductible
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For the LendingTree scores referenced above, our team of insurance experts also rated insurance companies based on several categories. These categories include average rates, discounts, coverage options, third-party customer service ratings and app/website experience. We weighted these categories based on what customers value in an insurance company.
For third-party customer service ratings, we included the National Association of Insurance Commissioners’ (NAIC’s) complaint index scores and financial strength ratings from AM Best. NAIC complaint index scores are used to determine how satisfied customers are with their claims, while financial strength ratings from AM Best reflect the ability to pay out claims.
Alice J. Roden started working for Trending Insurance News at the end of 2021. Alice grew up in Salt Lake City, UT. A writer with a vast insurance industry background Alice has help with several of the biggest insurance companies. Before joining Trending Insurance News, Alice briefly worked as a freelance journalist for several radio stations. She covers home, renters and other property insurance stories.