Top perks
Top-notch customer service
Esurance has received top marks for customer service from J.D. Power. So has Allstate, and Esurance is an Allstate Company. The company also received 3.2 out of 5 stars on Consumer Affairs, with many five-star reviews reporting excellent claims handling.
Simple online account management
It’s possible to get a quote from Esurance online in a matter of minutes and to sign up for coverage online. Esurance can provide digital proof of coverage and account details can be managed online. It’s also possible to initiate claims on the company website.
Savings opportunities for good drivers
Esurance provides a discount for downloading DriveSense, which is a free app that tracks driving habits. Motorists who log at least 50 trips during the policy term can qualify for customized discounts.
What could be improved
More options for bundling coverage
Esurance only provides auto and renters insurance. Those who are interested in obtaining multiple policies from the same insurer to save by bundling coverage will have limited opportunities to do so.
Lower premiums
Esurance policy premiums tend to be a bit higher than average across most markets in the United States. While there are opportunities for discounts, these are standard across the industry and don’t make a noticeable difference in reducing costs to a more competitive level.
Alice J. Roden started working for Trending Insurance News at the end of 2021. Alice grew up in Salt Lake City, UT. A writer with a vast insurance industry background Alice has help with several of the biggest insurance companies. Before joining Trending Insurance News, Alice briefly worked as a freelance journalist for several radio stations. She covers home, renters and other property insurance stories.