HomeRenters InsuranceForbes: Best renters insurance companies for 2023

Forbes: Best renters insurance companies for 2023

10. Alamance Farmers’ Mutual

Headquarters: Graham, North Carolina

Year founded: 1892

Employees: Not listed

9. Nationwide Mutual Insurance

Headquarters: Columbus, Ohio

Year founded: 1926

Employees: 25,391

8. Travelers

Headquarters: New York, New York

Year founded: 1864

Employees: 30,800

(Credit: JHVEPhoto/Shutterstock.com)

7. Lemonade

Headquarters: New York, New York

Year founded: 2015

Employees: 1,119

6. Progressive

Headquarters: Mayfield Village, Ohio

Year founded: 1937

Employees: 49,000

5. Liberty Mutual Insurance

Headquarters: Boston, Massachusetts

Year founded: 1912

Employees: 45,000

4. Auto-Owners Insurance

Headquarters: Lansing, Michigan

Year founded: 1916

Employees: 6,441

3. Amica

Headquarters: Lincoln, Rhode Island

Year founded: 1907

Employees: 3,510

2. Erie Insurance

Headquarters: Erie, Pennsylvania

Year founded: 1925

Employees: 6,000


Headquarters: San Antonio, Texas

Year founded: 1922

Employees: 35,000

(Credit: frankieleon via Wikimedia Commons)

More than 15,000 customers rated their insurance providers in the second annual Forbes/Statista survey of America’s Best Insurance Companies. Each of these insurers was evaluated in the categories of financial advice, customer service, transparency, digital services, price/performance, damage/benefit and whether the customer would recommend the company to their friends and family.

Over the last several years, many insurance processes, including claims filing, have moved online. Forbes found insurers that were the most prepared for the adoption of tech and digital transformation had the most satisfied customers.

“Claims-filing through apps has been the biggest technological change of recent years,” Michael Barry, chief communications officer at the Insurance Information Institute, an industry-funded consumer education organization, in quoted in Forbes’ report.

A 2022 survey of U.S. insurers from Accenture found slow claims processes can really turn customers off, and dissatisfaction rises to 30% if a claim isn’t settled within a month. The same survey also discovered underwriters are spending 40% of their time on non-core activities, which cuts back on efficiency to what could amount to a loss of $85 billion to $160 billion over the next five years. The adoption of insurtech helps streamline these processes, allowing customers who prefer to “do-it-themselves” the ability to take care of their insurance business without the need for face-to-face contact.

In the slideshow above, we’ll look at the ten renters insurance carriers who received top marks in the Forbes/Statista survey of America’s Best Insurance Companies.


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