It took me 12 months – and repeated requests to my insurer, ASIC, AFCA, and the Insurance Council of Australia – before I finally received a detailed invoice for my car insurance. This is something that, under consumer law, I should have received within seven days. When I did receive it, I was left deeply concerned.
Based in New York, Stephen Freeman is a Senior Editor at Trending Insurance News. Previously he has worked for Forbes and The Huffington Post. Steven is a graduate of Risk Management at the University of New York.