Kin, the direct-to-consumer digital home insurance and finance provider, today announces operating results for its third quarter and nine months ended Sept 30, 2025. Kin Founder and CEO Sean Harper said that they continue to push more volume through their technology platform, which is “generating more operating leverage.”
Harper added that their baseline margins were “48%, the highest they’ve ever been in Q3, which is a lower-volume quarter for them.”
They also mentioned that underlying profitability enabled them “to invest $26.5 million in new growth while still generating positive operating income.”
Their operating income more than doubled, which is a faster pace of growth than last quarter.”
Kin CFO Jerry Fadden said that the insurance market “softened” this year.
Fadden also stated that there are “fewer shoppers and more competition for those shoppers, which reduced the efficiency of their growth relative to this quarter last year.”
They added that, despite this, the $26.5 million they “invested in acquiring new customers generated $15.8 million in new annual recurring revenue (ARR).”
With their roughly 90% net retention rate, these customer cohorts turn profitable “at their first renewal, 12 months later.”
The lifetime value of each customer (LTV) is still “a significant multiple over the cost to acquire that customer (CAC).”
In the third quarter, Kin-managed reciprocal exchanges “experienced a 14.8-point improvement in YoY adjusted loss ratios after catastrophe excess of loss (XOL) reinsurance recoveries.”
Non-catastrophe adjusted loss ratio also “decreased from 20.6% in the prior year period to 18% in the third quarter.”
Kin Chief Insurance Officer Angel Conlin said that they are pleased with the loss results of the reciprocals in Q3 2025.
They digested reinsurance cost “increases in 2022 and 2023 and reached solid profitability in 2024.”
Conlin further stated that this year was even better, which was “largely a function of less catastrophic weather activity.”
The reciprocals “don’t need a quiet weather year to generate positive results, but quiet weather is a nice bonus.”
Beyond insurance, Kin now offers a “suite of home financing services, including mortgage loans, home equity loans, home equity lines of credit (HELOCs), and refinancing.”
Established back in 2016, Kin now reportedly helps homeowners protect what matters “most in Alabama, Arizona, California, Colorado, Florida, Georgia, Louisiana, Mississippi, Missouri, South Carolina, Tennessee, Texas, and Virginia.”
Alice J. Roden started working for Trending Insurance News at the end of 2021. Alice grew up in Salt Lake City, UT. A writer with a vast insurance industry background Alice has help with several of the biggest insurance companies. Before joining Trending Insurance News, Alice briefly worked as a freelance journalist for several radio stations. She covers home, renters and other property insurance stories.