CLEVELAND. Ohio — Founded in 1937 and well known for its quirky commercials featuring Flo and her friends, Progressive Insurance is a household name and a beloved employer.
The Mayfield Village company is the second largest auto insurer in the country, a leading seller of commercial auto, motorcycle, and boat insurance, and one of the top 15 homeowners insurance carriers. It has 60,000 employees from all 50 states. And it is once again the winner of Top Workplaces for mega employers.
For the 2024 Top Workplaces list, cleveland.com and the Plain Dealer compiled more than 200 stand-out Northeast Ohio employers based on employee surveys. Find the full list and stories on the top three winners in each of four categories at cleveland.com/top-workplaces.
The company has been consolidating its real estate footprint, and even closed its main headquarters, as many employees still work remotely instead of in the office. The company has digital workplace tools that allow employees to stay connected with their teams.
“Progressive has so many different opportunities to grow within the company,” said Progressive customer service representative Milissa Shaw. “Progressive also offers flexibility with various work schedule options, so you can work to fit other schedule needs you may have with your personal life.”
Shaw says Progressive is always recognizing their employees for their work, and that everyone is friendly and helpful.
Supervisors coach their employees, online training is offered to learn about other positions in the company, and employees encouraged to speak with other coworkers, job shadow, or watch videos on other positions.
Progressive also engages employees, agents, investors, vendors and customers in practical and meaningful ways to create a better future. Their strategies aim to encourage engagement, build business value, and improve social and environmental outcomes.
Since 2013, one of their most significant community engagements has been the annual Keys to Progress Program, a one-day vehicle giveaway event, where they provide reliable transportation to military families.
In 2020, the company also launched the Keys to Progress Homeless Transition Program, bringing Humble Design to Cleveland. The Detroit-based non-profit group transforms empty houses into a welcoming with donated furniture and household goods for individuals emerging from homelessness.
Progressive customer relationship manager Jen Conaway says there has never been a day when she has felt that she works “for” my supervisor, instead, she works “with” them. She said Progressive celebrates disagreement, and that employees are encouraged to share their thoughts, which, in turn, provides continued growth throughout the organization.
“The company culture is amazing. From the day I walked into the office for my interview I felt how different this company is,” Conaway said. “There is so much support and the opportunities to grow within the company are incredible… From our amazing CEO and through all areas of Progressive, there is always a feeling that you matter and belong here.”
Clinton Mora is a reporter for Trending Insurance News. He has previously worked for the Forbes. As a contributor to Trending Insurance News, Clinton covers emerging a wide range of property and casualty insurance related stories.