Youi’s comprehensive car insurance policy is its top insurance offering, covering drivers for accidents, theft, damage to other’s property and more. The comprehensive car insurance policy can be personalised to suit your own needs, with the inclusions and optional extras explained further below.

Break-ins, Accidents and After-Accident Care

With Youi’s comprehensive car insurance policy, accidental damage to your vehicle is covered. This means Youi will cover the costs to replace or repair your car, whether you or someone else is responsible for causing the damage to the car.

In the event that the accidental damage (when you are not at fault) causes your car to be undriveable for a period of time, Youi will also provide a hire car. The maximum number of days and cost limit of the hire car is subject to the individual’s policy.

If an incident occurs more than 100 kilometres from home that causes your car to be undriveable, Youi will provide you with emergency accommodation, transport and repairs up to $1000. Towing and storage of the car is covered to the nearest suitable place after an insured event is also covered.

Theft is also covered with Youi comprehensive car insurance: the contents inside your car are covered up to a maximum of $750, with a cap of $150 per item.

Will Youi Replace My Car if it’s Written Off?

Yes, policyholders of Youi’s comprehensive car insurance policy have a new-for-old car replacement deal in their policy. This means Youi will replace your car for free if it is written off, if you purchased the car as new or demonstrator model, and if it is within the first 24 months from the car’s initial registration.

Can I Choose My Repairer?

Choice of repairer is not an automatic inclusion with Youi’s comprehensive car insurance; however, customers can choose to pay for the feature as an add-on.

Is Free Roadside Assistance Included?

Yes, free roadside assistance is included via Youi Assist. It is available 24/7.

Youi Customer Service (aka How Easy Is it to Make a Claim?)

It is quite straightforward to make a claim with Youi, which can be completed online via the Youi website. You can also track your claims and update them online through the same portal.

If customers would prefer to make a claim over the phone, there is a phone line available six days a week; however, this is the same phone line that is used for enquiries. Rather than waiting in a long queue, Youi offers its customers a call back service so everyone can go about their day without delays.