When a car rammed into a Morrisville couple’s living room, they didn’t realize that it was just the beginning of an eight-month process to start to feel back to normal.

After temporarily staying in a hotel, Shriraj Bhatt and his family returned to an empty home, with none of their belongings, due to a moving bill that had doubled in price. Just days after WRAL 5 On Your Side stepped in, the moving company returned their items.

It all started in March. That’s when a car crashed through the first-floor window of his condo. A town of Morrisville spokesperson previously told WRAL News a 77-year-old woman was trying to park but instead jumped the curb, ending up with her car inside the living room.

While the owner repaired the damage to the condo, Bhatt’s family temporarily relocated. Bhatt’s renters insurance and the driver’s insurance, Liberty Mutual, worked directly with the moving company, ServPro, to handle the moving costs.

“The day before move-in, ServPro folks called us and informed us that there would be a supplement cost for move-out that they had incurred,” Bhatt said. “They [said they] need to first make sure they get paid for that before they start moving us in.”

According to emails obtained by WRAL, Bhatt’s renters insurance covered the initial move-out cost of almost $6,000.

ServPro updated the payment by about $5,000.

“That’s a big amount,” Bhatt said. “We were sitting in the living room on beach chairs.”

In emails, Liberty Mutual questioned the validity of the additional charges and insisted that ServPro was not owed any additional money.

“Based on information to date, no additional payment is required,” a Liberty Mutual representative wrote.

However, the ServPro representative pointed to its contract with Bhatt and threatened to sue him and his wife if they did not pay the money.

“Once the remaining balance for invoice #20764341 of $5,010.41 is paid in full, I will return your belongings to your home,” the ServPro representative wrote in an email to Bhatt.

Bhatt said the company did return some things, like their beds, upon his request. 

“If payment is not made by Monday, 10/20/25, per our Authorization to Perform Services and Direct of Payment form, we will be left with no choice but to move forward with a mechanic’s lien, civil action for breach of contract, and will also seek to recover interest and attorney’s fees,” the ServPro representative wrote.

On Oct. 15, WRAL reached out to both companies, asking:

– Why they couldn’t get on the same page?

– Why the amount due changed?

“ and what resources were available to Bhatt’s family?

Two days later, a ServPro spokesperson said, “I am happy to share that the franchise team connected with Mrs. Bhatt today, and they will be delivering the remaining items on Tuesday. They will continue to work with the insurance company separately to reach a resolution on that end.”

WRAL News cameras caught the moments ServPro delivered Bhatt’s items back to his home.

 “It feels so good,” Bhatt said, with a smile on his face. “It feels like we’ve won something, of course, thanks to all the help from you, Destinee. Thank you for everything you did.”

As the company offloaded his family’s items, Bhatt said the operations manager personally oversaw the job and promised him that he would not have to worry about the outstanding balance.

“He verbally assured us they are working with Liberty Mutual now,” Bhatt said.

He said he’s just ready to move on. The first step was getting back into their home, the second was getting their belongings back, and the third is to heal from the trauma of the event.

“Sometimes at night, I just wake up from sleep, thinking I’ve heard a big sound,” Bhatt said. “I just run out of my bedroom to make sure everything is OK.”