HONOLULU (Island News) — DTRIC will exit Hawaii’s insurance market, with the intent to transition to a run-off insurance carrier, according to its parent company MS&AD.

“They’re not one of our largest writers of insurance, so in that sense, it could be worse, but anytime you lose a carrier who provides insurance capacity, provides competition against other insurers to keep rates affordable, that is a blow, so it’s a serious issue,” Jerry Bump, Hawaii’s chief deputy insurance commissioner, told Island News on Friday.

The Hawai‘i Insurance Division recommends that affected policyholders contact their agents for coverage options. Resources, including motor vehicle and homeowners insurance guides, are available online.

“Consumers have ample time to find a replacement carrier. We advise them to ask family, friends and coworkers for referrals, as well as ensuring they understand their new policy and payment plans before signing anything. Lastly, they should verify that they are working with an authorized and licensed insurance broker,” said Insurance Commissioner Scott Saiki.

Homeowners unable to secure private insurance may qualify for coverage from the Hawaii Property Insurance Association.

DTRIC provided Island News with the following details regarding its departure:

In March 2025, MS&AD announced the merger of its two subsidiary companies—Mitsui Sumitomo Insurance Company, Ltd., and Aioi Nissay Dowa Insurance Company, Ltd., DTRIC’s parent company. The strategy is to combine the strengths of the two subsidiaries and to improve profitability.

As Hawaii is a relatively small market with natural catastrophe exposure and continually rising costs, sustaining long-term growth and profitability has become increasingly challenging. With a view to achieving higher profitability, it was decided to transition DTRIC to a run-off insurance carrier. This decision is aligned with MS&AD’s global strategy to concentrate resources on more profitable markets.

The transition to a run-off insurance carrier means that while DTRIC will no longer issue new policies or renew existing ones, we will continue to administer all active policies, manage claims, and fully meet our contractual and statutory obligations. We will maintain operations for at least the next several years with appropriate governance and oversight in place to ensure policyholder protection and the orderly satisfaction of all liabilities.

Claims

DTRIC will remain in Hawaii to ensure that all claims arising from in-force policy periods are processed, managed and resolved in the ordinary course until the last claim is completed.

Staffing

As we transition to a run-off company, workforce reductions will occur at the end of 2026 and at the end of each subsequent year. DTRIC remains committed to taking care of our employees as they exit the company.

Their Commitment

DTRIC remains committed to serving its policyholders with professionalism and integrity throughout this transition. Claims will continue to be handled with the same high standards of service that have defined DTRIC’s operations in Hawaii in the last 33 years.

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