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- Erie Insurance and Philadelphia Insurance Companies are experiencing network outages.
- Erie Insurance has restored some services and provided contact information for claims and policy questions.
- There is no known connection between the two outages.
Erie-based Erie Insurance continued to work June 11 to restore computer systems after reporting a network outage over the weekend.
But Erie Insurance isn’t the only Pennsylvania Insurance company working to restore its computer systems.
Philadelphia Insurance Companies, which provides property/casualty and professional liability insurance, is reporting problems of its own.
The company’s website, as of mid-morning on June 11, contained only the following message:
“We are currently experiencing a network outage impacting PHLY systems. This outage affects our phone and email systems, as well as customer access to online applications. We are working to resolve this issue as soon as possible and apologize for any inconvenience.”
The company, which has about 2,000 employees, is smaller than Erie Insurance, which has about 6,700 employees in 12 states and Washington, D.C.
There is no indication that the two outages are in any way connected.
Meanwhile, Erie Insurance has been able to restore a number of services since the outage first took place.
As of June 10, the company reported that new claims could be reported to its First Notice of Loss team at 800-367-3743. Questions about policy or billing can be directed to 800-458-0811. The companies 13,000 agents can also be contacted.
Contact Jim Martin at jmartin3@gannett.com.
Clinton Mora is a reporter for Trending Insurance News. He has previously worked for the Forbes. As a contributor to Trending Insurance News, Clinton covers emerging a wide range of property and casualty insurance related stories.