LUBBOCK, Texas (KCBD) – Due to severe storms over the past week, more than 2,500 Texans have filed auto and property claims through State Farm, alone. A local agent with the insurance company is offering advice, as those in Lubbock may be in the middle of trying to get their home or car back in shape.

In State Farm Agent Ana Borrego’s office alone, more than 150 clients have filed home and auto claims since Thursday. She says it’s the first time she’s seen this many homes not only with roof damage, but busted windows.

“It makes our job really important to make sure that we’re there for the customer, that we’re helping them, you know, explaining the process of what to do next, now that they’ve got rain coming through their window,” she said.

She says it’s critical those hit by the storms file their claim quickly. Like with many insurance agencies, people can do that online, over the phone or through their app.

“It’s important to file because then the insurance company can also know, you know, what we’re dealing with. Is this an area that we need to send more local adjusters out to help? We just want to make sure that we get our customers back to normal as quickly as possible,” Borrego said.

Jim Hamlin, with Bruce Thornton Air Conditioning, says often people don’t think about their AC units in times like these, but they’ve been extremely busy because many units sustained damage.

“If you’re having an adjuster, somebody come out and look at your house, look at your roof, make sure they look at the heating and air conditioning system. Because after the roof, it’s probably the most expensive thing that you do to a home,” he said. “It can be very expensive and if they get it in their insurance claim, that would help.”

He says if that damage isn’t taken care of, it can cause much bigger issues down the road.

“Commercial businesses need to be very, very aware of that, as well. There’s an awful lot of businesses that have exposed coils on their roofs,” he said.

Hamlin says homeowners shouldn’t try to protect their AC by building something over it, though. It won’t run correctly and can cause more issues.

Borrego says people affected by the storms need to take photos of any damage and upload them to their claim, fix what they can to prevent further damage and save their receipts. They also need to watch out for scammers.

“Always remember to use a local, reputable company to help repair those damages for you, because you just don’t want to scammed by someone that you don’t know,” she said.

Borrego says if people need help finding a legit company, their agent can give recommendations.

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