A processing error has potentially left several hundred Connecticut residents who enrolled in 2026 Affordable Care Act health insurance plans without their selected coverage, state exchange and insurance officials said.

Plan selections and premium payments weren’t processed for some people who purchased coverage from ConnectiCare on the state exchange, Access Health CT CEO James Michel said.

“Access Health CT is notifying all impacted consumers. People may contact ConnectiCare directly for information regarding billing issues,” Michel stated.

Officials haven’t yet been able to confirm how many people were impacted. Michel estimated that it’s no more than 1,000.

Ben Jackey, a ConnectiCare spokesperson, did not address a question from the Connecticut Mirror about how many people were impacted, but said the issue stemmed from a “system conversion” on Jan. 1.

“We are working diligently to rectify any related issues temporarily impacting members. ConnectiCare is committed to providing high-quality health plans and service and we encourage members to contact us with any questions,” Jackey stated in emailed comments.

The Connecticut Department of Insurance had only “just begun” hearing of the issues on Wednesday, the agency’s assistant deputy commissioner Gerard O’Sullivan stated in emailed comments.

“We are working with ConnectiCare and Access Health CT to determine the scope of the problem and expect to have more information in the next few days. Any consumer who is experiencing issues is encouraged to contact the Connecticut Insurance Department so we can review and intervene on individual cases,” O’Sullivan said.

While current estimates suggest the impact is relatively contained, reports of the glitches come at a hectic time for ACA plan enrollees. There are just three weeks remaining in Connecticut’s open enrollment period, and some residents are reassessing what coverage they can afford following the Dec. 31 expiration of some federal financial assistance for subsidies.

On Feb. 1, 2025, ConnectiCare was acquired by Molina Healthcare, a Fortune 500 company that has members in 22 states.

Connecticut residents have been complaining online about processing issues, website issues and customer service delays since the Jan. 1 conversion. Several pointed out that “Connecticut” wasn’t even an option in the state dropdown menu on Molina’s website.

Molina is one of two companies that offers individual medical plans on Connecticut’s health exchange, in addition to Anthem Blue Cross Blue Shield.

In 2025, Molina-owned companies, which included ConnectiCare Insurance Company and ConnectiCare Benefits, covered nearly half of the more than 150,000 residents enrolled in a state exchange plan.